Sparkle by QA · Customer Care
Pieces purchased directly from Sparkle by QA or through our website are eligible for return or exchange within 3 days of delivery. Items must be unworn, undamaged, in their original condition and packaging, and accompanied by proof of purchase.
All refund requests are subject to inspection and review. Once the returned piece has been received and inspected, Sparkle by QA will assess the condition of the item and determine whether the refund request is approved. If approved, the refund will be processed through the original payment method. Processing time may vary depending on the payment provider.
Sparkle by QA does not offer customization. All pieces are sold according to the designs and specifications presented by the brand.
In the event that a piece is received damaged or with a manufacturing defect, please contact Sparkle by QA within 3 days of delivery, with photographic evidence, so that the matter can be reviewed and the appropriate solution determined.
Pieces purchased through Galeries Lafayette are subject to the department store’s own policies regarding returns, exchanges, refunds, alterations, and other after-sales services.
Customers cover all courier charges for returns and exchanges.